Shipping & Delivery
Where do you ship to?
We currently ship Australia-wide. We're working on expanding to international destinations — stay tuned.
How long does shipping take?
Standard shipping typically takes 3–7 business days depending on your location. Express options are available at checkout.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.
Do you offer free shipping?
We periodically offer free shipping promotions. Sign up to our newsletter to stay in the loop.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email us at support@clarioessentials.com with your order number and reason for return. We'll guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your returned item. You'll be notified via email once it's been issued.
Products & Sizing
How do I find my size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing against our size chart for the best fit.
Do AVERIX clothes run true to size?
Our apparel is designed to fit true to size with a relaxed, streetwear-inspired cut. If you're between sizes, we generally recommend sizing up.
What materials do you use?
We use quality fabrics selected for comfort, durability, and everyday wearability. Specific fabric details are listed on each product page.
Can I cancel or change my order?
Orders can be amended or cancelled within 1 hour of placement. Please contact us immediately at support@clarioessentials.com and we'll do our best to help.
Still have questions?
Reach out to our team at support@clarioessentials.com — we're happy to help.